1 Information We Collect

We collect various types of information to provide and improve our services. The information we gather depends on how you interact with Trackeroo.

• Account Information: Name, email address, phone number, and password when you register an account.
• Location Data: Real-time and historical GPS coordinates when the app is active and location permissions are granted.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Information about how you use the app, including feature interactions, session duration, and crash reports.
• Communications: Messages, feedback, or support requests you send us.
• Payment Information: Billing details processed securely through our third-party payment partners (we do not store card details).

2 How We Use Your Information

Trackeroo uses the information we collect for the following purposes:

• Service Delivery: To provide real-time and historical location tracking features.
• Account Management: To create and manage your account, authenticate logins, and handle subscriptions.
• Communication: To send you service updates, alerts, and support responses.
• Improvement: To analyze usage patterns and improve app performance, reliability, and features.
• Safety & Compliance: To detect fraud, enforce our terms, and comply with applicable laws.
• Marketing: With your consent, to send promotional materials about new features or offers.

3 Location Data

Location data is the core of Trackeroo's functionality. We treat it with the highest level of sensitivity and care.

• Foreground Tracking: Location is collected when the app is open and active on your device.
• Background Tracking: With your explicit permission, location may be collected when the app runs in the background to enable continuous tracking features.
• Shared Access: Location data is only shared with users you explicitly authorize (e.g., family members, teammates, or colleagues).
• Precision: We collect GPS coordinates to the precision required by your selected tracking mode.

4 Data Sharing & Disclosure

We do not sell, trade, or rent your personal data. We may share information only in the following circumstances:

• With Your Consent: When you explicitly authorize sharing with other Trackeroo users or third-party integrations.
• Service Providers: Trusted vendors who help us operate our platform (cloud hosting, analytics, payment processing) under strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with prior notice.
• Safety Purposes: To protect the safety, rights, or property of Trackeroo, our users, or the public.

5 Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols.
• Secure Storage: Data at rest is stored in encrypted databases with strict access controls.
• Authentication: Multi-factor authentication and secure token-based sessions protect your account.
• Regular Audits: We conduct periodic security assessments and vulnerability testing.
• Incident Response: In the event of a data breach, we will notify affected users within 72 hours as required by applicable law.

6 Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

• Active Accounts: Data is retained for the duration of your active subscription or account.
• Location History: Historical location data is retained for up to 90 days by default, depending on your subscription plan.
• After Deletion: Upon account deletion, personal data is purged within 30 days, except where retention is required by law.
• Backup Retention: Anonymized or aggregated data may be retained for analytical purposes with no identifiable information.

7 Your Rights

Depending on your location, you may have certain rights regarding your personal data. Trackeroo respects and supports these rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a machine-readable format for transfer to another service.
• Restriction: Request that we limit processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@trackeroo.com. We will respond within 30 days.

8 Cookies & Tracking Technologies

Trackeroo's web platform uses cookies and similar tracking technologies to enhance your experience.

• Essential Cookies: Required for the platform to function correctly (authentication, session management).
• Analytics Cookies: Help us understand how users interact with our website to improve performance.
• Preference Cookies: Remember your settings and preferences for a personalized experience.
• Marketing Cookies: Used with your consent to deliver relevant advertisements.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

9 Children's Privacy

Trackeroo is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

• Notification: We will notify you of significant changes via email or a prominent notice within the app.
• Effective Date: Changes take effect on the date indicated at the top of the updated policy.
• Continued Use: Continued use of Trackeroo after changes are posted constitutes your acceptance of the updated policy.
• Archive: Previous versions of this policy are available upon request.

We encourage you to review this page periodically to stay informed about how we protect your information.